Refund policy

Return & Refund Policy

At LuxPetal, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy before placing an order.

This policy applies to all purchases made through https://www.luxpetal.shop/ and is valid for orders delivered within the United States.

1. Return Eligibility

We accept returns within 30 days from the date your order is delivered.

To qualify for a return, your item must:

Be unused, unworn, and in its original condition.
Include all original tags and packaging.
Be free from damage caused after delivery.
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these requirements may not be eligible for a refund.

2. How to Start a Return

To request a return, please contact our customer support team at:

Email: support@luxpetal.shop

Once your return request is approved, we will provide you with:

Return instructions
A downloadable return shipping label to print
The return mailing address

Please do not send any items back without receiving return authorization, as unauthorized returns may not be accepted.

3. Return Method

All approved returns must be sent by mail using the return instructions provided by our customer support team.

Please use the approved return label whenever applicable to help ensure your return is processed promptly.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@luxpetal.shop.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

We will review your request and provide an appropriate solution as soon as possible.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds are processed within 10 business days after approval.

Please note that your financial institution or payment provider may require additional time to post the refund to your account.

6. No Exchanges

At this time, LuxPetal does not offer product exchanges.

If you would like a different item, color, or style, you may place a new order after your refund has been processed.

7. Restocking Fees

We do not charge any restocking fees for eligible returns.

8. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used, damaged after delivery, or are returned without their original packaging.