Refund policy

Return & Refund Policy

Effective Date: August 16, 2026

At LuxPetal, we want you to shop with confidence. LuxPetal is an online e-commerce business serving customers throughout the United States. We specialize in women's handbags, shoulder bags, and clutch bags, which are available for purchase through our website and delivered to customers across the United States. We are committed to providing a fair and transparent return and refund process.

This policy applies to all purchases made through https://www.luxpetal.shop/ and is valid for orders delivered within the United States.

1. Return Eligibility

We accept returns within 30 days from the date your order is delivered.

To qualify for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Include all original tags and packaging.
  • Be free from damage caused after delivery.
  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these requirements may not be eligible for a refund.

2. How to Start a Return

To request a return, please contact our customer support team at support@luxpetal.shop.

Once your return request has been reviewed and approved, we will provide:

  • Return instructions
  • A prepaid return shipping label will be provided at no cost for eligible approved returns.
  • The appropriate return mailing address

Please do not send any items back without receiving return authorization, as unauthorized returns may not be accepted.

3. Return Method

All approved returns must be sent by mail using the return instructions provided by our customer support team.

Returns cannot be accepted without prior authorization.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@luxpetal.shop.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

Our support team will review your request and provide an appropriate solution as quickly as possible.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Refunds are processed within 10 business days after approval.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

6. Exchanges

At this time, LuxPetal does not offer direct product exchanges.

If you would like a different item, color, or style, you may place a new order after your refund has been completed.

7. Restocking Fees

Return Shipping Cost: We offer free return shipping on all eligible returns within the United States. A prepaid return shipping label will be provided to you upon request.
We do not charge any restocking fees for eligible returns.

8. Non-Returnable Items

For hygiene, safety, or product protection reasons, certain items may not be eligible for return if they:

  • Have been used.
  • Are damaged after delivery.
  • Are returned without their original packaging or tags.

9. Contact Us
If you have any questions regarding returns or refunds, we're happy to help.

Business Name: LuxPetal

Business Model:
Online E-commerce Store serving customers throughout the United States.

Website: https://www.luxpetal.shop/

Email: support@luxpetal.shop

Phone: +1 (513) 485-2882

Mailing Address:
6588 Karincrest Dr
Liberty Township, OH 45044
United States

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

We strive to respond to all inquiries within 1–2 business days.