Contact information

At LuxPetal, we're committed to providing excellent customer service. Whether you have a question about a product, need help with an order, or would like assistance with our policies, our support team is here to help.

We aim to respond to all customer inquiries as quickly as possible and provide clear, helpful assistance throughout your shopping experience.


Business Information

Business Name:

LuxPetal

Website:

https://www.luxpetal.shop/

Business Address:

6588 Karincrest Dr

Liberty Township, OH 45044

United States


How We Can Help

Our customer support team is available to assist with:

  • Order status and tracking

  • Shipping information

  • Returns and refunds

  • Product questions

  • Payment inquiries

  • General customer support

If you contact us regarding an existing order, please include your order number in your email so we can assist you more efficiently.


Before Contacting Us

You may also find answers to common questions by visiting our:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

  • Frequently Asked Questions (FAQ)

These pages provide detailed information about our services, shipping, returns, payments, and privacy practices.


Our Commitment

At LuxPetal, we value every customer and are committed to providing a professional, transparent, and reliable shopping experience. We appreciate your trust and look forward to assisting you whenever you need support.

Thank you for choosing LuxPetal.

Customer Support

If you need assistance, please contact us using the information below.

Email:

support@luxpetal.shop

Customer Support Hours:

Monday – Friday

9:00 AM – 5:00 PM (Eastern Time)

We strive to respond to all inquiries within 1–2 business days.